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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore an in-depth guide to setting up zero-rated data for emails in South African healthcare. Enhance patient engagement and communication effectiveness while ensuring compliance with local regulations.
In the ever-evolving healthcare landscape of South Africa, efficient communication is critical for the delivery of quality patient care. One emerging solution to enhance communication effectiveness is the implementation of zero-rated data for emails, which eliminates data costs for healthcare providers and patients alike. This comprehensive guide delves into the essential steps required for setting up zero-rated data for emails within healthcare settings, addressing compliance, operational benefits, and practical implementation strategies specific to the South African context.
Zero-rated data refers to a data service in which users can access certain online services without being charged for data usage. For healthcare applications, this means that emails exchanged between healthcare providers and patients can be sent and received without incurring data costs, expanding access to critical information and enhancing patient engagement.
Collaborate with telecom providers to identify specific email services that qualify for zero rating under their policies. Ensure that your organization aligns with POPIA compliance to ensure patient data security.
Initiate conversations with local telecom operators to negotiate zero-rated arrangements for healthcare-specific emails. Be prepared to present how this initiative supports public health outcomes and improves overall service delivery.
Work with IT specialists to set up a secure technical framework that supports zero-rated data for emails. This may include configuring email servers and ensuring encryption protocols are in place to safeguard patient data.
Conduct training sessions for healthcare staff on how to effectively use the zero-rated email system. Encourage staff to actively promote the use of email communication with patients because of the data cost benefits.
Utilize data analytics to monitor the usage and effectiveness of zero-rated data for emails. Gather feedback from both patients and healthcare providers to optimize the communication strategy continuously.
While the benefits of zero-rated data for emails in healthcare are substantial, organizations may face certain challenges during implementation, including:
Several healthcare institutions in South Africa have successfully implemented zero-rated data for emails, leading to better patient outcomes.
A local clinic utilized zero-rated email services to send appointment reminders and health alerts to its patients. The outcome was a remarkable 40% increase in appointment adherence and a 30% rise in patient inquiries leading to proactive health management.
Setting up zero-rated data for emails in healthcare represents an essential innovation for South African healthcare providers seeking to improve patient engagement and communication efficiency. By following carefully structured implementation steps and remaining vigilant about compliance, healthcare organizations can leverage technology to enhance patient care while addressing the economic realities of data costs.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about EMAIL
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.