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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to set up WhatsApp for Business self-service features for your enterprise. Join Bidvest Data in enhancing customer engagement, streamlining operations, and ensuring compliance.
In an era where digital communication is vital for maintaining customer engagement, the implementation of messaging platforms like WhatsApp for Business offers enterprises a streamlined approach to connect with clients. Bidvest Data’s self-service WhatsApp solution empowers medium to large businesses in South Africa to establish effective communication channels that enhance customer experiences while optimizing operational efficiency.
WhatsApp for Business is a professional version of the widely-used messaging app that allows organizations to interact with their customers in a familiar setting. This platform provides businesses with numerous features to automate, sort, and quickly respond to messages, making it an invaluable tool for enhancing customer service and engagement through self-service capabilities.
Follow these steps to establish your WhatsApp for Business account effectively:
Incorporating self-service capabilities within your WhatsApp for Business account can elevate customer interactions while reducing the workload on service agents. Here are effective strategies to implement:
To maximize the efficiency of your WhatsApp for Business setup, consider integrating the platform with your existing customer relationship management (CRM) systems or ticketing software. This integration offers advantages like:
When implementing WhatsApp for Business, it is essential to observe South Africa's POPIA regulations to ensure customer data protection. Here are crucial considerations:
To ensure the effectiveness of your WhatsApp for Business self-service setup, regularly assess its impact through Key Performance Indicators (KPIs) including:
Implementing WhatsApp for Business as a self-service tool can significantly impact customer satisfaction and operational efficiency. Bidvest Data’s expertise in enterprise solutions ensures that your business can set up and optimize your WhatsApp for Business account seamlessly. Let us assist in transforming how you communicate with your customers!
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.