Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore an in-depth self-help guide on how to set up WhatsApp for Business for your enterprise. Learn installation steps, engagement strategies, compliance insights, and best practices tailored for South African businesses.
In today's fast-paced digital environment, leveraging WhatsApp for Business has become essential for South African enterprises aiming to enhance customer engagement and streamline communication. This comprehensive self-help guide walks IT decision-makers through the steps necessary to set up and optimize WhatsApp for Business, ensuring a seamless integration that meets your organizational needs.
WhatsApp for Business is a powerful communication tool designed specifically for businesses to connect with their customers more efficiently. It enables enterprises to communicate through a familiar platform, yet offers unique features tailored for business operations, such as automated replies, quick responses, and business profiles. Below, we delve into the benefits and setup process to maximize your usage.
Setting up WhatsApp for Business involves a few straightforward steps. Follow this guide to ensure proper configuration and utilization.
Once set up, businesses can utilize various engagement strategies through WhatsApp for Business:
To effectively utilize WhatsApp for Business, consider the following best practices:
As with all communication platforms, adhering to legal and compliance regulations is crucial. In South Africa, businesses must ensure they comply with the Protection of Personal Information Act (POPIA), which emphasizes the importance of data protection and customer privacy.
Setting up WhatsApp for Business can dramatically improve how enterprises engage with their customers, streamline operations, and enhance service delivery. By following this comprehensive guide, IT decision-makers can ensure a successful setup while maximizing the platform's unique capabilities. For further assistance or to explore integration options with other Bidvest Data solutions, reach out to our team.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.