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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the complete guide to setting up transactional SMS services for enterprises in South Africa. Learn best practices, compliance requirements, and integration strategies to enhance customer communication.
In today's fast-paced business environment, transactional SMS services have become essential tools for enterprises in South Africa. These services facilitate timely and efficient communication with customers, whether for order confirmations, appointment reminders, or critical alerts. In this detailed guide, we will explore the best practices for setting up transactional SMS services, focusing on compliance, integration, and operational strategies tailored for corporate needs.
Transactional SMS services refer to messages sent to customers that contain information related to specific transactions or events. Unlike promotional SMS, transactional messages are generally triggered by actions taken by the customer, making them vital for improving customer engagement and satisfaction. Examples include:
The integration of transactional SMS services offers numerous advantages for businesses:
Follow these structured steps to successfully implement transactional SMS services in your enterprise:
Analyze the business processes that require transactional SMS communications. Determine which types of messages will be most beneficial for both your operations and customer experience.
Select a trusted provider that offers robust transactional SMS services. Look for features like high delivery rates, API integration support, and compliance with South African regulations.
As a South African organization, it’s critical to comply with the Protection of Personal Information Act (POPIA). Obtain explicit consent from customers before sending transactional messages and maintain transparent communication about data usage.
Integrate the chosen SMS API with your existing systems, such as CRM and ERP platforms. This ensures seamless communication and automates the trigger for sending transactional messages.
Conduct thorough testing of the SMS delivery process. Ensure that messages are formatted correctly, delivered promptly, and that any interactive elements work as intended.
After implementation, continuously monitor performance metrics such as delivery rates, customer engagement, and response times. Optimize your SMS strategy based on analytics and feedback.
Bidvest Data provides a comprehensive transactional SMS service designed specifically for enterprise clients in South Africa. Our platform ensures reliable message delivery, robust security, and compliance with POPIA. Some notable features include:
Empower your enterprise with effective transactional SMS services that enhance communication, improve operational efficiency, and drive customer satisfaction. Contact us for a consultation to learn how to implement transactional SMS solutions to fit your business needs.
Contact Us for a ConsultationGet started today and see immediate results
Get answers to common questions about Transactional Communication
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
