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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to set up integrated failover email systems to ensure business continuity and resilience. Explore benefits, key components, best practices, and industry-specific considerations.
In the highly competitive landscape of enterprise communication, ensuring uninterrupted email service is vital. As digital communication forms the backbone of business operations, setting up integrated failover email systems can safeguard your organization from potential downtime and data loss. This detailed guide explores the mechanisms, benefits, and steps involved in establishing a robust failover email system tailored for medium to large enterprises operating in South Africa.
An integrated failover email system is designed to automatically redirect email traffic to backup servers during instances of primary server failure. This ensures that email communication remains seamless, thereby enhancing operational resilience. Organizations in sectors such as finance, healthcare, and government must implement such systems to maintain compliance and protect sensitive data.
An effective failover email system comprises several critical components designed to work cohesively:
The main server that handles outgoing and incoming emails under normal operational conditions.
A secondary server that activates in case of primary server failure, ensuring uninterrupted email service.
Manages and distributes incoming email traffic between servers, optimizing performance and reliability.
Tools to monitor system performance in real-time, allowing for proactive management of potential failures.
To effectively set up an integrated failover email system, consider the following best practices:
For an integrated failover email system to function optimally, continuous monitoring and maintenance are essential. Establish regular audits to check system performance, compliance, and overall effectiveness. Utilize monitoring tools to gain insights into server loads, email delivery times, and potential security threats.
Proactively managing your failover system not only ensures reliability but also strengthens customer trust and satisfaction.
Organizations operating in various sectors have unique requirements when it comes to failover systems:
Failover systems must comply with stringent regulations, providing secure and reliable email communications for transactions and regulatory notifications.
Ensures the confidentiality and security of patient communications while maintaining uninterrupted access to critical health information.
Implementing an integrated failover email system is not just a technological enhancement, but a critical investment in your organization’s resilience and communication infrastructure. By following best practices, leveraging the right technology, and continuously monitoring system performance, South African enterprises can ensure reliable email communication that supports operational excellence.
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Get answers to common questions about EMAIL
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.