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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to implement external chat notifications in your enterprise communication strategies. Learn best practices, technical requirements, and integration tips tailored for South African businesses.
In the fast-paced corporate environment, immediate communication is vital for operational efficiency. Setting up external chat notifications can transform how enterprises manage customer interactions and streamline internal communications. This comprehensive guide will explore practical steps, technical requirements, and best practices to effectively implement external chat notifications tailored for South African enterprises.
External chat notifications serve as a bridge between your internal communication systems and external stakeholders, such as customers and business partners. These notifications can come through various channels, including SMS, email, or messaging applications like WhatsApp. Implementing an external chat notification system enhances responsiveness and customer satisfaction while maintaining compliance with legislations such as POPIA.
Establishing an efficient external chat notification system involves several critical steps:
Select an integration platform capable of supporting these notifications, ensuring it aligns with your existing systems:
After selecting an integration platform, configure your notification settings:
Ensure your system functions smoothly by conducting thorough testing:
Maximize the effectiveness of your external chat notifications by following these best practices:
Regularly evaluate the effectiveness of your external chat notifications by utilizing analytics tools. Track metrics such as:
Organizations implementing external chat notifications can expect:
Get started today and see immediate results
Get answers to common questions about Self Service Two Way Chat
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Our structured menu-driven ChatBot incorporates the latest WhatsApp features, enabling dynamic marketing content delivery. We execute workflows within the WhatsApp channel, supported by interactive web forms developed and managed by us. We deploy generative AI limited to specified content, allowing natural language processing and conversational responses based on company-restricted information.
Discover our comprehensive solution features designed to transform your business communication experience
