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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to set up SMS, email, and WhatsApp templates in the Bidvest Data self-service portal to streamline enterprise communications and enhance customer engagement.
In the digital age, enterprises require effective self-service solutions for communication that enhance customer engagement and streamline operations. Bidvest Data’s Self-Service SMS, Email, and WhatsApp Sending Portal empower businesses to manage their communication needs efficiently. This comprehensive guide explores the setup process for templates within your self-service portal, offering step-by-step instructions and valuable tips to maximize the potential of your communication strategies.
A self-service portal enables enterprises to give their customers control over communications while reducing workloads for customer service teams. By setting up templates for SMS, email, and WhatsApp messaging, businesses can ensure consistent, branded communication while enhancing efficiency and responsiveness. Key benefits include:
Log in to the Bidvest Data Self-Service Portal using your administrative credentials. If you do not have an account, contact your account manager to set one up.
Once you are logged in, locate the 'Template Management' section in the dashboard. This is where you can create and manage your communication templates.
Click on the 'Create New Template' button and select the channel—SMS, Email, or WhatsApp—from the dropdown menu.
In the template editor, you can customize the following:
Before finalizing your template, utilize the preview option to see how it will appear to recipients. Conduct tests by sending the template to a test group or your internal team to gather feedback and make necessary adjustments.
Once you are satisfied with your template, click 'Save' to store it in the system. You can then activate the template for immediate use or schedule it for future communications.
To ensure optimal performance, consider these best practices:
The implementation of a self-service SMS, email, and WhatsApp template management system is pivotal for modern enterprises aiming to enhance customer relations. By following the aforementioned steps to set up your templates, your organization can harness the full potential of streamlined communication, leading to improved customer satisfaction and loyalty.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Self Help Sms Email And Whatsapp Sending Portal
The Constellation platform supports low code sending of SMS, Email, and soon WhatsApp messages. It provides full autonomy for setting up templates, adding personalization, and uploading data. The platform manages unsubscribe lists for POPIA compliance, with full delivery reporting. It handles large batch or singular sending efficiently and supports reply SMS functionalities where needed.