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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore essential strategies and best practices for securing zero-rated hosted communications. Learn how to safeguard sensitive information while benefiting from cost-effective communication solutions.
Zero-rated hosted communications have significantly transformed how businesses across South Africa communicate while minimizing costs and enhancing accessibility. However, while this model offers cost benefits, security remains a paramount concern for enterprises utilizing this communication method. In this comprehensive guide, we delve into security strategies, risks, and best practices that corporate, governmental, and medium-sized businesses should consider when implementing zero-rated hosted communication systems.
Zero-rated hosted communications refer to communication services—such as VoIP, video conferencing, or messaging—that do not incur data charges for users, effectively allowing unlimited access without financial penalties. Businesses can leverage these services without straining their budgets, making them attractive options for enterprises of all sizes. However, with these advantages come essential security considerations that must be addressed to protect sensitive information.
While zero-rated hosted communications offer a cost-effective approach for enterprises, they also expose organizations to various security risks that require vigilance and management. Some common risks include:
To mitigate risks associated with zero-rated hosted communications, enterprises must implement robust security practices that align with their operational requirements and compliance obligations. Below are best practices for enhancing security:
Compliance with data protection regulations, such as South Africa’s Protection of Personal Information Act (POPIA), is critical for enterprises leveraging zero-rated hosted communications. Understanding compliance requirements ensures that organizations responsibly manage personal information and adhere to legal mandates. Key compliance steps include:
When security is prioritized, zero-rated hosted communications can provide significant benefits to enterprises, including:
Security considerations in zero-rated hosted communications are essential for enterprise continuity, compliance, and trust. By implementing rigorous security measures and prioritizing best practices, organizations can ensure that their communication strategies not only remain cost-effective but also robust against potential threats, enabling businesses to navigate the complexities of today’s digital landscape confidently.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data manages and continuously expand our own API where our customers would integrate and utilize our omnichannel services. We also provide integration services as part of creating digital workflows where our customers have publicly exposed APIs providing access to internal data and services.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Bidvest Data provides end to end complex WhatsApp for business solutions driven through API integrations. This includes all WhatsApp template sending, self help services, with view and request statements services, make payments, and chat to live agents.
Provides pre-defined menu driven structured conversation, generative AI with natural language processing, and seamless transition to live agent chat support for a unique customer experience across various messaging platforms.