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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Optimize customer communication with Bidvest Data's WhatsApp for Business self-help services. Request a tailored quote today to enhance your enterprise's operational efficiency.
As enterprises in South Africa evolve in their communication strategies, WhatsApp for Business emerges as a pivotal tool for enhancing customer engagement and operational efficiency. Requesting a quote for our self-help services tailored for WhatsApp for Business allows you to seamlessly integrate this powerful platform into your operations, optimizing how you interact with customers and manage inquiries efficiently.
WhatsApp for Business provides companies with a robust means to connect with customers directly, offering instant communication and personalized interactions. This platform supports rich media sharing, quick replies, and automated messages, making it an advantageous tool for various sectors, including retail, logistics, telecoms, and financial services.
To engage with Bidvest Data and request a quote for your WhatsApp for Business self-help services, follow these straightforward steps:
Incorporating WhatsApp for Business services necessitates strict adherence to compliance regulations such as POPIA in South Africa. Bidvest Data prioritizes your customer's privacy and ensures that all self-help service implementations abide by data protection laws, safeguarding sensitive information during every transaction.
With years of experience serving South African enterprises, Bidvest Data offers unrivaled expertise and insight into the localized needs of businesses. Our commitment to innovation ensures you receive up-to-date solutions that not only enhance customer experience but also drive your business growth.
Many enterprises have adopted WhatsApp for Business self-help services through Bidvest Data and have transformed their customer interactions. Here are a few success stories:
A major retailer scaled their customer service efficiency by implementing self-help services on WhatsApp. They reported a 60% decrease in response times and significantly improved customer satisfaction ratings.
A leading bank leveraged WhatsApp for Business to manage client queries. Through automation and self-help features, they achieved a 50% increase in customer engagement and a reduction in operational costs.
Transform your enterprise communication with Bidvest Data's WhatsApp for Business self-help services. Request your quote today and discover how our solutions can enhance your customer engagement strategies. Don’t miss the opportunity to streamline your operations and improve customer service levels.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Get answers to common questions about Whatsapp For Business