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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the reliability of Bidvest Data's Constellation Platform designed for call centres. Discover its features, benefits, and proven success in enhancing communications and operational efficiency.
In the competitive landscape of customer service, call centres must leverage technology that guarantees not only performance but also reliability. The Constellation Platform, a state-of-the-art communication solution from Bidvest Data, offers enterprises the robust infrastructure needed to enhance customer interactions, streamline operations, and ensure uninterrupted service. This blog post explores the reliability of the Constellation Platform, highlighting its features, benefits, and the technology that underpins it.
For businesses that rely heavily on call centres, the concept of reliability is multifaceted. Key considerations include:
Bidvest Data’s Constellation Platform integrates several robust features that enhance its reliability in call centre applications:
The true measure of a platform’s reliability is its ability to deliver consistent performance. The Constellation Platform is designed to ensure:
One major South African financial services company, prior to implementing Bidvest Data's Constellation Platform, faced significant reliability issues. Average call drop rates were above 15%, leading to customer dissatisfaction and increased complaints. Post-implementation of the Constellation Platform, the organization reported:
- A reduction of call drop rates to 2%
- An increase in customer satisfaction score from 72% to 90%
- Improved agent productivity by 30%
To maximize the reliability of any call centre solution, organizations should consider following these best practices:
In conclusion, the reliability of the Constellation Platform positions it as a leading choice for call centres in South Africa. With its comprehensive infrastructure, innovative features, and proven track record, enterprises can trust that their communication operations will remain uninterrupted and efficient. By investing in the Constellation Platform, businesses are investing in a reliable future that enhances customer satisfaction and operational efficiency.
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Get answers to common questions about Call Centre Access To Communication History
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
All end-user communication can be stored on our Constellation platform, including email body text, the PDF document as it was created at that time, any marketing content, HTML or web content, SMS text message details, delivery, and failover results. This enables call center agents to retrieve, view, and resend content upon user engagement. Constellation allows configurable storage periods down to the campaign level. Roles and responsibilities are defined within the system, and all agent activities are tracked for audit purposes. Agents are securely onboarded via email, and inactive agent accounts are paused and blocked after periods of inactivity.