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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how South African enterprises can obtain quotes for transactional communication using WhatsApp. Explore practical steps, use cases, and implementation strategies to enhance customer engagement.
In today's fast-paced digital environment, leveraging instant messaging platforms for transactional communication has become essential for enterprises. WhatsApp, with its extensive reach and user-friendly interface, offers a powerful medium for businesses to engage customers effectively. This guide will explore how organizations can obtain quotes for transactional communication using WhatsApp, highlighting its benefits, strategies for implementation, and practical use cases tailored for South African enterprises.
Transactional communication refers to messages sent between a business and its customers that are directly related to a transaction. For instance, confirmations, reminders, updates, and alerts concerning purchases, deliveries, or important account information fall under this category. WhatsApp not only allows businesses to communicate these messages promptly but also ensures high engagement levels due to its popularity.
To harness the power of WhatsApp for transactional communication, enterprises typically start by obtaining a quote from a service provider that specializes in this area. Here are steps to guide you through the process:
WhatsApp transactional communication can be applied effectively across various industries. Here are a few relevant examples:
Sending instant order confirmations, tracking information, and delivery updates to enhance customer experience.
Providing transaction alerts, balance inquiries, and policy updates to clients securely and quickly.
For enterprises to maximize the benefits of WhatsApp transactional communication, here are key strategies:
Adopting WhatsApp for transactional communication presents an excellent opportunity for South African enterprises to enhance customer relationships and improve operational efficiency. By following best practices in obtaining quotes and ensuring effective implementation, businesses can leverage WhatsApp's capabilities to establish a robust communication framework that meets the modern expectations of customers.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.