Knowledge Hub
Sharing insights & actionable advice


Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the measurable engagement outcomes from live chat support. Learn how Bidvest Data enables enterprises to improve customer satisfaction, conversion rates, and retention through effective live chat strategies.
Implementing live chat support offers a plethora of benefits for enterprises, particularly when it comes to enhancing customer engagement and operational efficiency. In this insightful article, we delve into how live chat support can drive measurable outcomes, providing IT decision-makers, procurement managers, and operational heads—especially in sectors like financial services, healthcare, and logistics—with the necessary knowledge to leverage this tool effectively.
Live chat support involves real-time communication between businesses and their customers, typically via a chat interface on a website or app. This direct line to customers allows businesses to address inquiries promptly, creating a sense of immediacy and personal connection that enhances customer satisfaction.
To appreciate the tangible outcomes of live chat support, it’s essential to understand its core features:
Organizations that implement live chat support frequently experience significant improvements in engagement metrics:
Measuring the effectiveness of live chat support is crucial for continuous improvement. Here are vital KPIs to track:
To maximize the measurable outcomes of live chat support, enterprises should adopt best practices:
As artificial intelligence and machine learning advance, the capabilities of live chat support will expand. AI-driven chatbots will increasingly bridge gaps in the support process, handling more complex inquiries while human agents focus on high-touch interactions. This evolution will continue to drive measurable engagement outcomes, ensuring businesses remain competitive in an increasingly digital marketplace.
The measurable outcomes from live chat support are clear—enhanced customer satisfaction, increased conversion rates, and improved engagement metrics all contribute to robust business growth. By adopting best practices and continuously monitoring performance, enterprises can leverage this powerful communication tool to foster meaningful relationships with their customers.
Get started today and see immediate results
BidChatR supports WhatsApp for business, website ChatBox, and Rich Content Business Messaging, providing an omnichannel view for agents. It queues incoming support requests per channel and notifies agents via email, SMS, or WhatsApp. The platform allows for pictures, emojis, documents, and images to be shared between users and agents. It supports chat handovers, chat notes, priority settings, and chat closure, handing users back to chatbots with options for user ratings. BidChatR integrates with JIRA for direct technical assistance.
Discover our comprehensive solution features designed to transform your business communication experience







“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Live Agent Chat Support