Knowledge Hub
Sharing insights & actionable advice


Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore comprehensive live chat solutions tailored for non-profits, enhancing donor engagement, volunteer support, and real-time communication. Discover tools that can transform your outreach and operations.
In an era where digital communication dominates, non-profit organizations must adapt to remain relevant and effective in their missions. One powerful tool that has emerged is live chat solutions, which can significantly enhance engagement, support, and fundraising efforts. This guide explores how non-profits can leverage live chat to improve their operations, enhance donor relations, and facilitate better communication.
Live chat provides immediate communication for organizations that often rely on donor engagement and volunteer support. By offering real-time interaction, non-profits can:
Selecting an effective live chat solution involves several considerations that align with the unique mission and operational needs of non-profits:
Several solutions cater specifically to the needs of non-profit organizations. Here are a few noteworthy options:
Offering comprehensive support options that include customizable chat interfaces, Bidvest Data’s live chat solutions allow non-profits to engage donors instantly while maintaining full compliance with data protection regulations.
Famed for its robust features, Zendesk provides non-profits with extensive integration capabilities and powerful analytics to monitor engagement effectively.
This free live chat solution is perfect for small non-profits. It offers essential features like automated greetings and customizable chat widgets without breaking the budget.
For non-profits looking to implement a live chat solution, consider the following best practices:
Many non-profits have seen transformative results from implementing live chat solutions:
Non-profits using live chat have reported a significant improvement in donor engagement rates, with many experiencing increased donation levels during targeted campaigns.
Live chat systems streamline volunteer interactions, leading to better volunteer satisfaction and retention rates.
Real-time feedback allows organizations to refine their service offerings, leading to superior program delivery and stakeholder satisfaction.
Investing in live chat solutions equips non-profit organizations with the tools they need to engage effectively with donors and volunteers. By understanding the features that matter most, selecting the right solution, and implementing best practices, non-profits can enhance their communication strategy and drive meaningful connections in their communities.
Get started today and see immediate results
Discover our comprehensive solution features designed to transform your business communication experience







Get answers to common questions about Live Agent Chat Support
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
BidChatR supports WhatsApp for business, website ChatBox, and Rich Content Business Messaging, providing an omnichannel view for agents. It queues incoming support requests per channel and notifies agents via email, SMS, or WhatsApp. The platform allows for pictures, emojis, documents, and images to be shared between users and agents. It supports chat handovers, chat notes, priority settings, and chat closure, handing users back to chatbots with options for user ratings. BidChatR integrates with JIRA for direct technical assistance.