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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how South African enterprises can effectively integrate zero-rated data into their omnichannel communication strategies, improving access and customer engagement while ensuring compliance.
As South African enterprises strive to enhance customer engagement while managing costs, the integration of zero-rated data into omnichannel communication strategies emerges as a powerful solution. This comprehensive guide explores how businesses can leverage zero-rated data to foster seamless communication across multiple platforms, enhancing service delivery while adhering to compliance standards.
Zero-rated data refers to mobile data services provided by telecommunication operators that do not count against a user's data allowance. This initiative aims to enable broader access to information and services while minimizing the financial burden on users. For enterprises, integrating zero-rated data enhances customer interaction by allowing clients to connect via various channels without incurring additional costs.
Integrating zero-rated data into an omnichannel strategy may seem challenging, but with the right approach, enterprises can reap significant benefits. Here’s a step-by-step guide:
A leading South African retail bank implemented zero-rated data for its customer service communications. By allowing clients to access support via WhatsApp without data charges, the bank witnessed a remarkable 20% increase in customer satisfaction scores and a 30% reduction in service-related call center traffic within six months.
Although integrating zero-rated data offers numerous benefits, it's essential to adhere to compliance standards such as the Protection of Personal Information Act (POPIA). Organizations must ensure:
As technology evolves, so does the potential for zero-rated data in the enterprise sector. Future trends to watch include:
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Get answers to common questions about Api Integration
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data manages and continuously expand our own API where our customers would integrate and utilize our omnichannel services. We also provide integration services as part of creating digital workflows where our customers have publicly exposed APIs providing access to internal data and services.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Bidvest Data provides end to end complex WhatsApp for business solutions driven through API integrations. This includes all WhatsApp template sending, self help services, with view and request statements services, make payments, and chat to live agents.
Provides pre-defined menu driven structured conversation, generative AI with natural language processing, and seamless transition to live agent chat support for a unique customer experience across various messaging platforms.