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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to effectively integrate live agent chat support into your existing workflows. Explore benefits, technical considerations, and best practices tailored for South African enterprises.
As businesses scale and customer expectations rise, integrating live agent chat support into existing workflows has become essential for maintaining competitive advantage. This comprehensive guide explores best practices, technical considerations, and key benefits of effectively integrating live chat solutions into your organization’s operations, specifically tailored for medium to large enterprises in South Africa.
Live agent chat support allows enterprises to provide real-time assistance, enhancing customer experience and satisfaction. In sectors such as healthcare, financial services, and logistics, effective communication is crucial, making chat support a vital integration point in operational workflows.
Integrating live agent chat requires careful planning and execution to ensure that the solution aligns with existing workflows. Here are key technical considerations:
Successful integration of live agent chat support involves the following essential steps:
Once integrated, consider these best practices to maximize the effectiveness of your live agent chat support:
Several South African enterprises have successfully integrated live agent chat support into their workflows:
A large South African bank reduced their average response time by 60% by deploying chat support, allowing for seamless customer inquiries and transactions.
A major hospital implemented chat support for appointment scheduling, leading to a 40% increase in appointment bookings and improved patient satisfaction ratings.
Integrating live agent chat support with existing workflows is essential for enterprises seeking to enhance customer experiences and operational efficiency. By following the outlined steps and best practices, organizations can establish a robust chat support system that aligns with their strategic goals and meets customer demands in a dynamic market.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Live Agent Chat Support
BidChatR supports WhatsApp for business, website ChatBox, and Rich Content Business Messaging, providing an omnichannel view for agents. It queues incoming support requests per channel and notifies agents via email, SMS, or WhatsApp. The platform allows for pictures, emojis, documents, and images to be shared between users and agents. It supports chat handovers, chat notes, priority settings, and chat closure, handing users back to chatbots with options for user ratings. BidChatR integrates with JIRA for direct technical assistance.
Discover our comprehensive solution features designed to transform your business communication experience






