Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how WhatsApp for Business template messaging functions, its benefits for enterprises, and best practices for effective implementation in South African organizations.
In an era where customer engagement is paramount, WhatsApp for Business offers a powerful solution for enterprises to connect with their clients effectively. Template messaging is a critical feature that allows businesses to send standardized pre-approved messages to customers, streamlining communication while ensuring compliance and consistency. In this comprehensive guide, we explore the mechanics of WhatsApp for Business template messaging, its benefits, and best practices for implementation in South African enterprises.
WhatsApp for Business provides an avenue for companies to communicate efficiently with their customers through two essential messaging options: regular chat and template messaging. Template messaging is particularly beneficial for sending notifications, reminders, alerts, or customer support messages without requiring constant customer-initiated conversations.
Implementing template messaging through WhatsApp for Business provides numerous advantages for enterprises looking to enhance customer communication:
For enterprises ready to take advantage of WhatsApp for Business template messaging, here are essential steps for seamless implementation:
In South Africa, compliance with the Protection of Personal Information Act (POPIA) is crucial when handling customer data. Ensure that:
Various industries can leverage WhatsApp for Business template messaging for enhanced communication:
Order confirmations, shipping notifications, and delivery alerts enhance the customer experience.
Appointment reminders and follow-up messages to improve patient engagement and adherence.
To drive the greatest value from WhatsApp template messaging, enterprises must leverage analytics:
WhatsApp for Business template messaging is not just a messaging solution; it is a strategic tool that empowers South African enterprises to engage customers effectively, maintain brand consistency, and optimize operational efficiency. By implementing this feature, your organization can significantly enhance its communication effectiveness while ensuring compliance and delivering value to customers.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.