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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover strategies and methods to track SMS delivery success rates. Enhance your enterprise's communication effectiveness and improve customer engagement with Bidvest Data.
In the competitive landscape of business communication, tracking SMS delivery success rates is vital for enterprises to ensure effective outreach and engagement. Understanding these metrics not only improves communication strategies but also enhances customer interactions. In this comprehensive guide, we delve into effective methods for tracking SMS delivery success rates, discussing the importance of analytics, real-time monitoring, and the tools available for South African enterprises.
SMS delivery reports provide insights into the success of messages sent from businesses to their customers. These reports generally include:
Tracking SMS delivery rates is essential for several reasons:
The first step in tracking SMS delivery success rates involves selecting a reliable SMS gateway provider that offers comprehensive reporting features. Bidvest Data ensures high delivery rates and provides detailed analytics for effective tracking.
Leverage the analytics dashboard offered by your SMS platform. This will typically include valuable metrics on delivery status, engagement rates, and more. Real-time monitoring can help identify issues promptly.
If SMS messages contain links, using UTM parameters or link shorteners allows businesses to track user interactions post-delivery effectively. This can help measure the effectiveness of the SMS campaign on traffic and conversion.
Conduct A/B testing by altering message content, timing, or audiences to understand what yields the highest delivery rates. Analyze and compare results to make informed improvements.
Tracking unsubscribe rates can provide insight into message relevance and frequency. High unsubscribe rates may indicate that recipients are not finding the provided content valuable or engaging.
Improving your SMS delivery success rates requires a combination of strategies:
Tracking SMS delivery success rates is an integral part of developing an effective communication strategy for enterprises in South Africa. By leveraging the tools and methods discussed in this guide, IT decision-makers, compliance officers, and operational heads can enhance their messaging strategies and ensure their communications reach the desired audience. With the right analytics in place, organizations can drive higher engagement, optimize customer interactions, and achieve their business goals.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.