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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the step-by-step process to set up WhatsApp for Business as a self-help support tool. Enhance customer communication efficiency and satisfaction at your enterprise.
In today's digital marketplace, effective communication is key, especially for medium and large enterprises looking to optimize customer support. Utilizing WhatsApp for Business as a self-help support tool offers companies a direct, efficient channel to assist their clients. In this comprehensive guide, we delve into the step-by-step process of setting up WhatsApp for Business as an effective self-help support solution, exploring its features, benefits, and how it can transform your customer interactions.
WhatsApp for Business is designed specifically for small and medium enterprises to manage customer communications efficiently. The platform allows businesses to create a verified company profile, utilize automated responses, and harness the power of media sharing to enhance customer engagement. With over 2 billion users globally, its integration as a self-help support tool can extend your customer service capabilities seamlessly.
The setup process for WhatsApp for Business is straightforward but essential for successful self-help support. Below, we outline the necessary steps to get your enterprise started:
Download the WhatsApp Business app from the Google Play Store or Apple App Store. This app is distinct from the traditional WhatsApp Messenger, offering specialized features for businesses.
Begin the registration process by entering your business phone number. A primary mobile number is necessary, and it's advisable to use a number that has not been registered with the regular WhatsApp application.
Complete your business profile by providing essential details such as your company name, category, address, business description, email, and website. A well-structured profile instills trust and enhances customer recognition.
Create a product or service catalog to showcase what your business offers. Concurrently, familiarize yourself with the messaging tools available, including automated responses, quick replies, and greeting messages to aid in customer queries.
For larger enterprises, the WhatsApp Business API allows for deeper integration with customer support systems. This API can automate responses at scale and connect with chatbots for more advanced self-help support capabilities.
To maximize the benefits of WhatsApp for Business in your self-help support strategy, consider implementing the following features:
As businesses handle sensitive customer data, adherence to security protocols and compliance with regulations like POPIA (Protection of Personal Information Act) is crucial. WhatsApp for Business provides end-to-end encryption for messages, ensuring that customer communications remain confidential. Regularly review your security settings to protect your customers' information and your business's integrity.
Numerous enterprises across various industries have successfully integrated WhatsApp for Business into their self-help support frameworks:
Implementing WhatsApp for Business as a self-help support solution positions your enterprise to respond more adeptly to customer needs while enhancing overall service quality. By following the setup guide and utilizing the platform’s robust features, businesses can build strong relationships with their customers, streamlined operations, and improved engagement metrics.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford