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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the step-by-step guide to setting up templates in the Constellation Platform. Enhance communication efficiency and standardization for your enterprise with Bidvest Data.
Setting up templates in the Constellation Platform can streamline communication processes and enhance operational efficiency for enterprises across various sectors. This comprehensive guide will walk you through the steps required to create and implement templates tailored to meet your organization’s needs, ensuring consistent and effective messaging that aligns with corporate standards.
Templates in the Constellation Platform serve as pre-defined formats for various types of communications, whether for transactional messages, marketing campaigns, or client notifications. By leveraging templates, enterprises can:
Setting up your templates in the Constellation Platform involves several key steps. Follow this guide to ensure a smooth process.
Log in to your Constellation account and navigate to the Template Management section from your dashboard.
Choose the option to create a new template. You will typically see options for different types of templates, such as SMS, email, or transactional messaging. Select the type that best suits your needs.
Use the WYSIWYG (What You See Is What You Get) editor to format your template. You can add text, images, and dynamic fields to personalize messages based on the recipient’s data. Make sure to adhere to brand colors and fonts.
After designing your template, save it and use the preview function to visualize how it will appear to recipients. Adjust any elements as necessary to ensure clarity and professionalism.
Define user permissions for accessing and editing the template. Before launching, conduct tests by sending the template to internal audiences to gather feedback on both functionality and content.
Once satisfied with the final version, implement the template for your intended campaigns. Monitor performance metrics and user engagement to evaluate effectiveness, making adjustments as needed based on feedback and data analytics.
To maximize the effectiveness of your templates, consider the following best practices:
Setting up templates within the Constellation Platform is essential for effective communication management in enterprise environments. By following these steps and best practices, organizations can enhance their communication strategies, improve efficiency, and ultimately deliver superior value to clients and stakeholders.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data manages and continuously expand our own API where our customers would integrate and utilize our omnichannel services. We also provide integration services as part of creating digital workflows where our customers have publicly exposed APIs providing access to internal data and services.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Bidvest Data provides end to end complex WhatsApp for business solutions driven through API integrations. This includes all WhatsApp template sending, self help services, with view and request statements services, make payments, and chat to live agents.
Provides pre-defined menu driven structured conversation, generative AI with natural language processing, and seamless transition to live agent chat support for a unique customer experience across various messaging platforms.