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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to establish effective real-time communication tools for your enterprise. Follow our comprehensive guide tailored for South African businesses.
In today’s fast-paced business environment, the need for efficient real-time communication tools is more critical than ever. For enterprise IT decision-makers, establishing a robust framework for real-time communication can enhance collaboration, streamline operations, and improve customer engagement. This guide focuses on the essential steps to set up effective real-time communication tools tailored for medium and large enterprises in South Africa.
Real-time communication (RTC) tools allow immediate interaction among team members, customers, and stakeholders via text, voice, or video. These tools can significantly enhance operational efficiency, facilitate better decision-making, and create seamless customer interactions. Common types of RTC tools include messaging platforms, video conferencing software, and collaborative document editing tools.
Start by understanding your organization’s communication requirements. Consider factors such as:
Select tools that fit your assessed needs. Popular RTC tools include:
Ensure the selected tools can integrate with your existing systems, such as CRM software, project management tools, or other communication platforms. This will streamline workflows and enhance productivity.
Develop clear guidelines for using real-time communication tools within your organization. Ensure to establish:
Regularly review how effectively the tools are meeting your communication goals. Utilize analytics to measure user engagement and productivity. Based on gathered data, make necessary adjustments to workflows and tool usage.
Ensure continuous feedback from employees and stakeholders to evaluate how well the tools are serving their needs.
Setting up real-time communication tools is a critical step for South African enterprises aiming to enhance their operational efficiency and customer relationships. By carefully assessing needs, selecting appropriate tools, and monitoring performance, organizations can create a robust communication framework that adapts to their growth and evolving needs.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.