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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore a comprehensive guide on establishing outbound communication systems tailored for South African enterprises. Learn strategies, compliance tips, and best practices to enhance engagement.
In today’s interconnected business environment, establishing effective outbound communication systems is crucial for organizations looking to enhance customer engagement, streamline processes, and ensure regulatory compliance. This guide is tailored for IT decision-makers, procurement managers, and operational heads in South African enterprises, providing in-depth insights on how to set up and optimize outbound communication systems that meet the unique needs of your business.
Outbound communication systems encompass various methods used by businesses to contact customers, partners, and stakeholders. These can include SMS, emails, automated calls, and messaging applications. The implementation of such systems not only improves communication efficiency but also boosts client satisfaction and helps in maintaining compliance with regulations like POPIA.
Identifying clear objectives will dictate how you design your communication strategy. Consider questions such as:
Select software solutions that cater to your outbound communication needs. Look for features like:
Content is key in outbound messaging. Ensure your communications are personalized and relevant.
Develop templates for different communication types, such as:
With the introduction of the POPIA in South Africa, ensure that your outbound communication practices are compliant. Implement measures such as:
Before deploying the system across the organization, conduct thorough testing. This includes:
Post-implementation, continuously monitor the performance of your outbound communication systems. Analyze data such as:
Based on performance metrics, make necessary adjustments to your content, timing, and channel use to optimize effectiveness.
Setting up an outbound communication system requires careful planning, implementation, and continuous optimization. By following these steps, South African enterprises can create robust systems that enhance customer engagement, support business objectives, and ensure compliance with regulatory expectations. With the right tools and strategies in place, your organization will be well-positioned for success in today’s competitive market.
Get started today and see immediate results
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication
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