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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to set up delivery reporting for transactional messages to enhance transparency and operational efficiency. Discover key steps, benefits, and compliance considerations for your enterprise.
Transactional messages are crucial for maintaining operational continuity in enterprises, as they ensure timely communication with customers regarding their transactions. Setting up effective delivery reporting for these messages enhances transparency and accountability in communication. This guide will provide in-depth insights into how to implement delivery reporting for transactional messages, ensuring that your enterprise can monitor message status, handle potential issues, and improve overall service efficiency.
Transactional messages refer to automated communications sent to recipients resulting from a user action or a business process. These include confirmation emails, invoice notifications, shipping updates, and account alerts. Given their critical nature, tracking the delivery and reception of these messages is essential for customer satisfaction and operational integrity.
Creating robust delivery reporting involves several strategic steps:
Implementing a reliable delivery reporting mechanism for transactional messages offers numerous advantages to enterprises, including:
Monitor key performance indicators (KPIs) related to delivery reporting, such as:
Adhering to legal and regulatory requirements is essential when managing transactional communications. Ensure that your reporting practices align with South Africa’s Protection of Personal Information Act (POPIA) to safeguard customer data. Bidvest Data offers solutions designed to comply with such regulations while still providing high-level reporting functionalities.
Effective delivery reporting enhances not only the operational efficiency of your communication strategies but also plays a pivotal role in maintaining customer trust. By ensuring that transactional messages are not just sent but also successfully delivered and acknowledged, enterprises can foster stronger relationships with their customers. Leverage the power of delivery reporting with Bidvest Data's advanced transactional communication solutions to streamline your workflows and achieve greater business success.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
