Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to assess payment gateway performance in your enterprise. Understand key metrics, security features, and make informed decisions to enhance your payment processes.
As businesses increasingly rely on digital transactions, the performance of payment gateways has become a critical factor for success. A reliable payment gateway is not just about processing payments; it directly impacts customer experience, transaction security, and operational efficiency. This comprehensive guide aims to equip South African enterprises with the knowledge to evaluate payment gateway performance effectively, ensuring that they select solutions that align with their operational goals and customer expectations.
To evaluate a payment gateway's performance, enterprises need to focus on several key performance metrics. These metrics offer valuable insights into transaction efficiency, security, and overall reliability of the payment processing solution.
Evaluating a payment gateway's transaction success rate is foundational to understanding its performance. This metric indicates how reliably transactions are completed from initiation to finality. A low success rate can lead to lost sales and customer trust.
Transaction speed is crucial in minimizing drop-offs during the purchasing process. Customers expect a quick and seamless payment experience, and delays can lead to abandoned transactions.
System downtime can severely disrupt transactions and erode customer trust. Evaluating the historical performance of payment gateways in terms of availability and reliability is essential for enterprise decision-making.
To best understand a gateway's downtime history, enterprises should:
Security is paramount in payment processing as it safeguards sensitive customer information and prevents fraud. Enterprises must evaluate the security protocols utilized by their payment gateway thoroughly.
Selecting the right payment gateway is a strategic decision that can affect your operational efficiency and customer satisfaction profoundly. By evaluating these performance metrics, enterprises can better align their chosen gateway with their specific needs and industry requirements.
To ensure you choose the most suitable payment gateway, consider conducting a pilot program to test its performance in real-world scenarios. Engage with stakeholders across your organization to gather insights on their needs and challenges associated with payment processing.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Api Integration
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data manages and continuously expand our own API where our customers would integrate and utilize our omnichannel services. We also provide integration services as part of creating digital workflows where our customers have publicly exposed APIs providing access to internal data and services.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Bidvest Data provides end to end complex WhatsApp for business solutions driven through API integrations. This includes all WhatsApp template sending, self help services, with view and request statements services, make payments, and chat to live agents.
Provides pre-defined menu driven structured conversation, generative AI with natural language processing, and seamless transition to live agent chat support for a unique customer experience across various messaging platforms.