Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to effectively assess business communication solutions for your enterprise. This guide outlines key factors like security, scalability, and compliance for informed decision-making.
In the rapidly evolving business landscape of South Africa, effective communication is vital for operational success and customer satisfaction. This comprehensive guide breaks down the step-by-step process of assessing business communication solutions tailored for medium and large enterprises. We explore critical factors such as security, scalability, integration capabilities, and compliance that ensure your business remains competitive and compliant with local regulations, including POPIA.
Communication solutions are essential for streamlining interactions within organizations and between businesses and their clients. They encompass a wide array of tools—from email and SMS to omnichannel messaging platforms. Proper assessment of these tools ensures they meet business needs and enhance overall efficiency.
Ensuring the safety of communications is non-negotiable, especially when dealing with sensitive data. Evaluate the following security features:
As your business grows, your communication needs will evolve. Assess whether the solution can:
A well-integrated communication solution ensures a seamless workflow. Check for:
The user experience can significantly affect adoption rates within your organization:
Once you've established the key features and requirements, the next step is to compare available solutions in the market. Identify potential vendors by assessing:
Successful implementation is crucial for any communication solution. Consider these steps:
Once implemented, regularly evaluate the communication solution's performance against predefined KPIs. Effective metrics may include:
Assessing business communication solutions requires a thorough understanding of your operational needs, compliance requirements, and available technologies. By following these guidelines, South African enterprises can ensure they invest in communication tools that enhance efficiency, security, and customer satisfaction—propelling them towards sustained growth and success in a competitive landscape.
Get started today and see immediate results
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication
Discover our comprehensive solution features designed to transform your business communication experience
