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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to activate RCS messaging on multiple devices for your enterprise. A complete step-by-step guide tailored for South African businesses seeking to enhance communication and customer engagement.
Rich Communication Services (RCS) messaging has emerged as a superior alternative to traditional SMS, offering enhanced features such as group chats, high-resolution media sharing, and read receipts. For enterprises in South Africa aiming to streamline communication and enhance customer engagement, activating RCS messaging on multiple devices is crucial. In this comprehensive guide, we will delve into the step-by-step process of enabling RCS messaging across various platforms, as well as exploring the implications for operational efficiency and customer satisfaction.
RCS messaging goes beyond basic text messaging by providing a richer, more interactive experience for users. Its capabilities include:
For IT decision-makers, adopting RCS messaging can lead to increased engagement metrics, higher customer satisfaction rates, and a streamlined communication strategy.
Before activating RCS messaging across multiple devices, consider the following requirements:
The following outlines how to activate RCS messaging on various platforms and devices:
1. Ensure that your Android device is connected to the internet via Wi-Fi or mobile data.
2. Open the Google Messages app. If it’s not installed, download it from the Google Play Store.
3. Tap on the three-dot menu in the top-right corner and select Settings.
4. Tap on Chat Features, then toggle on Enable Chat Features. You may need to verify your phone number.
1. Download Google Messages from the App Store, as iMessage does not support RCS.
2. Open the app and set it as the default messaging app.
3. Follow similar steps as for Android to enable chat features.
1. Install Google Messages on your web browser or compatible web app.
2. Sync your messages by linking your phone through the QR code scanning feature within the app.
After activation, it's crucial to test RCS functionality:
When integrating RCS messaging into your enterprise communication strategy, consider the following best practices:
As with all communication technologies, compliance with regulations such as POPIA in South Africa is paramount. Enterprises must ensure that RCS messaging practices adhere to these regulations:
Activating RCS messaging on multiple devices represents a significant leap in your enterprise communication capabilities. As businesses seek to enhance customer engagement and operational efficiency, RCS messaging stands as a powerful tool in achieving those goals. By following the steps outlined in this guide, South African enterprises can effectively leverage RCS to transform their communication strategies.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience

Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.

Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.

Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.

End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.

Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.