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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore how South African healthcare enterprises can leverage self-help portals to improve communication, patient engagement, and operational efficiency. Discover best practices and case studies.
In the rapidly evolving landscape of healthcare, effective communication is paramount. Self-help portals have emerged as a vital tool in streamlining communication between healthcare providers and patients. This comprehensive guide delves into how South African enterprises can leverage self-help portals for superior healthcare communication, enhancing patient engagement, operational efficiency, and compliance with local regulations such as POPIA.
Self-help portals are digital platforms that provide patients and healthcare professionals with easy access to essential information and services. These portals facilitate communication and empower users to manage their healthcare needs independently, whether it is scheduling appointments, accessing medical records, or receiving personalized health information.
Adopting a self-help portal in a healthcare setting offers numerous benefits, particularly for medium and large enterprises. Here are some key advantages:
By providing readily available resources and services, patients are more likely to engage with their healthcare teams, leading to improved outcomes and satisfaction.
Self-help portals automate many administrative processes, freeing up time for healthcare staff to focus on critical patient care activities.
Built with robust security measures, self-help portals ensure that sensitive patient data is handled in compliance with POPIA, protecting both patients and healthcare providers.
Implementing a successful self-help portal requires careful planning and execution. Consider the following best practices:
Several healthcare enterprises in South Africa have successfully implemented self-help portals with significant results:
With the launch of its self-help portal, XYZ Healthcare experienced a 70% reduction in appointment-related calls, allowing staff to focus on in-person patient care.
The implementation of their portal resulted in a 35% increase in patient engagement metrics, with over 1,000 users logging in weekly to access their medical information.
As the healthcare landscape continues to evolve, self-help portals will play a vital role in enhancing communication, patient engagement, and operational efficiency. South African enterprises seeking to adopt these technologies must embrace best practices and continuously evaluate their systems to stay ahead in a competitive market.
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We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication