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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover key features of WhatsApp for Business that enhance customer engagement and streamline communication. Learn how South African enterprises can leverage this powerful platform effectively.
WhatsApp for Business has rapidly become a cornerstone in the communications strategy of enterprises across South Africa. By leveraging innovative features tailored for business needs, companies can enhance customer interaction, streamline communication, and bolster operational efficiency. This comprehensive FAQ guide delves into the critical features of WhatsApp for Business accounts, providing essential insights that IT decision-makers, compliance officers, and operational heads need to maximize this powerful platform.
WhatsApp for Business is a free-to-download application tailored specifically for small and medium-sized businesses (SMBs) and larger enterprises. The platform combines the user-friendly messaging service of WhatsApp with business-specific functionalities, enabling organizations to provide efficient customer support, conduct marketing communication, and automate responses, enhancing overall communication effectiveness.
One of the first aspects of WhatsApp for Business is the creation of a dedicated business profile, which allows companies to convey information about their operations. This includes:
To ensure prompt communication, businesses can set up automated messages that can be fired off in several scenarios:
WhatsApp for Business allows companies to create labels to categorize chats for better organization, which is essential for managing numerous client conversations. Labels can include:
The catalog feature allows businesses to showcase their products and services directly within the app, making it easier for customers to browse offerings. This can drive sales by enabling:
Implementing WhatsApp for Business brings numerous advantages that align well with mainstream enterprise operations:
For many South African enterprises, compliance with regulations such as the Protection of Personal Information Act (POPIA) is crucial. WhatsApp for Business allows enterprises to manage customer data securely. Businesses should consider:
To start using WhatsApp for Business, organizations should follow these steps:
Various sectors have successfully integrated WhatsApp for Business into their operations:
E-commerce businesses leverage the catalog feature to provide a seamless shopping experience, handle inquiries, and offer delivery updates directly through WhatsApp.
Healthcare providers use WhatsApp for appointment reminders, providing patients with important health information, and facilitating quick consultations.
WhatsApp for Business serves as a vital tool for South African enterprises seeking to enhance customer engagement and streamline communication processes. By understanding its features and implementing them effectively, businesses can improve operational efficiency, increase customer satisfaction, and meet compliance requirements seamlessly.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.