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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore essential compliance requirements for enterprise email use in South Africa. Learn how to effectively navigate POPIA and other regulations to ensure secure email communications.
In today’s digital landscape, email remains a vital communication tool for enterprises in South Africa, particularly for sectors such as finance, healthcare, and government. However, with the implementation of stringent compliance regulations such as the Protection of Personal Information Act (POPIA), understanding the compliance requirements surrounding the enterprise use of email is essential. This guide aims to provide medium and large businesses with the insights needed to navigate these complex requirements and leverage email effectively while ensuring compliance and data protection.
Compliance in the context of email involves adhering to various legal regulations and best practices aimed at protecting sensitive information and maintaining confidentiality. In South Africa, POPIA is one of the foremost pieces of legislation impacting how organizations handle personal information, including communications conducted via email.
To ensure compliance with these regulations while using email as a communication channel, businesses must adopt rigorous best practices:
Record keeping is crucial for compliance, as businesses must be able to demonstrate adherence to regulations such as POPIA. Key strategies for effective record keeping include:
Various industries face unique challenges in terms of email compliance. Here’s how different sectors can approach their specific compliance needs:
Firms must ensure that all communications adhere to industry regulations, provide audit trails, and maintain confidentiality of sensitive client information.
Healthcare providers need to be particularly vigilant about compliance with data protection laws and ensure that emails containing patient information are encrypted and securely transmitted.
Complying with email regulations is not just about avoiding penalties; it’s about building trust with clients and stakeholders through secure, transparent communications. By understanding the key compliance requirements and implementing best practices, South African enterprises can leverage email as an effective communication tool while ensuring that they remain compliant with the law.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.
Get answers to common questions about EMAIL