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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how enterprises can leverage automated communication workflows to maximize efficiency, enhance customer satisfaction, and streamline operations. Explore best practices, industry applications, and measurable success metrics.
In today's competitive business landscape, enterprises are seeking innovative ways to enhance operational efficiency, reduce communication friction, and improve customer engagement. Automated communication workflows are emerging as a vital strategy for organizations aiming to streamline operations and ensure consistent communication across multiple channels. This comprehensive guide explores how enterprises in South Africa can leverage automated communication workflows to drive success in both customer interactions and internal processes.
Automated communication workflows refer to structured sequences of automated messaging and interactions designed to facilitate communication without the need for direct human intervention. These workflows can encompass various channels, including SMS, email, WhatsApp, and more, allowing organizations to maintain timely and effective communication with customers, stakeholders, and internal teams.
Implementing automated communication workflows can yield numerous benefits for enterprises, including:
To successfully implement effective automated communication workflows, enterprises should consider the following best practices:
Different industries can leverage automated communication workflows to address unique challenges. Here are a couple of examples:
Automated reminders for loan repayments, account statements, and promotional offers ensure that customers are informed and engaged, driving higher retention rates.
Patient appointment reminders and follow-up care instructions can be automated to improve patient compliance and satisfaction.
To gauge the effectiveness of automated communication workflows, enterprises should monitor key performance indicators (KPIs), such as:
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Get answers to common questions about Transactional Communication
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
