Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the key factors that influence the cost of WhatsApp transactional services for South African enterprises and learn strategies to maximize ROI.
In today’s digital communication landscape, WhatsApp has emerged as a vital tool for South African enterprises seeking to streamline their transactional communications. As businesses look to leverage this platform for notifications, alerts, and confirmations, understanding the costs associated with WhatsApp transactional services is paramount. This guide will provide a comprehensive overview of factors influencing pricing, benefits of integration, and best practices for optimizing your investment.
WhatsApp transactional services enable businesses to send automated messages to customers for purposes such as banking alerts, appointment confirmations, shipping notifications, and other service-related communications. Unlike traditional marketing messages, transactional messages are highly relevant and time-sensitive, ensuring improved customer engagement and satisfaction.
The cost of implementing WhatsApp transactional services can vary significantly based on multiple factors:
The number of messages sent can directly impact costs. Most providers charge on a per-message basis, often with tiered pricing that reduces the cost per message as volume increases.
Transactional messages typically have different rates compared to promotional messages, often reflecting the urgency and relevance of the communication.
Costs may also include development and integration expenses, particularly if custom API integrations or advanced features are needed.
A practical approach to estimating the cost of WhatsApp transactional services involves:
Investing in WhatsApp transactional services offers a variety of benefits:
As enterprises evaluate the cost of WhatsApp transactional services, understanding the factors influencing pricing and implementing best practices can substantially enhance ROI. With an efficient strategy, businesses can ensure they leverage WhatsApp not just as a messaging platform, but as a powerful tool for customer engagement and operational efficiency.
Get started today and see immediate results
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business