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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the costs associated with WhatsApp for Business self-help chatbots, including platform fees, development expenses, and ROI calculations tailored for South African enterprises.
In today's fast-paced digital landscape, South African enterprises are increasingly turning to WhatsApp for Business as a vital channel for customer engagement. Self-help chatbots powered by WhatsApp offer significant benefits, including enhanced customer support, improved operational efficiency, and increased customer satisfaction. However, understanding the costs associated with deploying WhatsApp for Business self-help chatbots is crucial for businesses looking to invest in this technology. In this detailed guide, we delve into the cost factors, potential ROI, and implementation considerations for enterprises.
Self-help chatbots integrated with WhatsApp for Business enable enterprises to automate customer interactions, providing 24/7 support and instant access to information. These chatbots handle a wide array of inquiries, from frequently asked questions to complex service requests, thus allowing human agents to focus on more critical tasks.
When evaluating the costs associated with WhatsApp for Business self-help chatbots, several components must be considered:
WhatsApp charges businesses per message sent and received. As of October 2023, these costs can vary based on the message type (session messages versus template messages), with template messages generally incurring higher costs. For example:
Developing an effective self-help chatbot requires professional expertise. This might include costs for:
Businesses must invest in training staff to manage the chatbot effectively. This includes training on:
While the costs associated with WhatsApp for Business self-help chatbots can be substantial, the return on investment is often significant. Here are some key ROI factors:
To ensure a successful implementation, enterprises should consider the following:
Investing in WhatsApp for Business self-help chatbots represents a strategic move for South African enterprises seeking to enhance customer engagement while managing operational costs. By understanding the cost components and potential ROI, businesses can make informed decisions that align with their customer service objectives. As technology continues to evolve, those who embrace these solutions stand to gain a competitive advantage in the market.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience

Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.

Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.

Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.

End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.

Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.