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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the critical role of configurable failover options in SMS, email, and WhatsApp services. Discover implementation strategies, benefits, and real-world examples of successful deployments.
In the dynamic world of enterprise communication, ensuring message continuity and reliability is non-negotiable. Configurable failover options in SMS, email, and WhatsApp sending services empower businesses to maintain seamless communications regardless of disruptions. This comprehensive guide delves into the importance of failover strategies, how they work across various channels, and considerations for implementing these options effectively in your organization.
Failover options are critical mechanisms put in place to ensure uninterrupted messaging services. When one communication channel experiences downtime or performance issues, the system automatically reroutes messages through alternative pathways. This minimizes the risk of missed communications and enhances customer engagement by ensuring timely delivery of important information.
Different configurable failover options can be implemented across SMS, email, and WhatsApp communication channels. The choices depend on the organization's specific requirements, communication strategy, and available infrastructure. Below are the key types:
In the event of SMS service interruptions, businesses can configure their sending platform to switch to email or WhatsApp. This ensures that time-sensitive alerts and notifications reach customers without any disruption.
Should the email server face issues, predefined failover rules can send immediate notifications via SMS or WhatsApp, guaranteeing that communication critical to customer satisfaction is not compromised.
Implementation of configurable failover options requires strategic planning and setup. Below are the critical steps to follow:
Many enterprises have successfully implemented configurable failover systems, leading to improved responsiveness and customer satisfaction. Here are a few examples:
A leading bank deployed failover options allowing urgent notifications to switch from SMS to email during high traffic events, significantly reducing customer complaints.
A healthcare provider utilized WhatsApp as a backup to SMS for appointment reminders, ensuring patients received essential information without delay.
Selecting a communication service provider who offers robust configurable failover options is crucial. Enterprises should consider factors such as:
Configurable failover options are vital to maintaining effective communication in any enterprise environment. By implementing tactical failover strategies across SMS, email, and WhatsApp platforms, businesses can protect their communications and enhance customer engagement while minimizing disruptions. As technology continues to evolve, embracing these failover mechanisms ensures that organizations remain at the cutting edge of communication solutions.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Get answers to common questions about Transactional Communication