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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how configurable failover options can enhance your WhatsApp transactional communications, ensuring reliability, operational efficiency, and customer trust.
In an increasingly digital-first world, businesses cannot afford to compromise on communication reliability, especially in transactional contexts. As enterprises seek advanced solutions for client interaction, WhatsApp has emerged as a prominent platform due to its accessibility and immediacy. However, ensuring high availability during peak transactional periods or unexpected outages presents a key challenge. Bidvest Data offers configurable failover options to enhance WhatsApp transactional communications, guaranteeing uninterrupted engagement and operational success across diverse sectors, including finance, healthcare, and e-commerce.
WhatsApp has become an essential tool for enterprises, providing a seamless channel for transactional communications such as payment confirmations, appointment reminders, and customer notifications. The convenience of instant messaging enables businesses to engage customers directly, thus enhancing service levels and improving satisfaction rates. However, to maximize the effectiveness of WhatsApp, organizations must implement strategies that mitigate risks associated with system downtimes or message delivery failures.
Configurable failover options refer to systems designed to automatically switch to a backup service or communication channel when the primary channel encounters issues. This approach minimizes downtime and ensures that critical messages are still sent and received, maintaining business continuity. For enterprises, especially those operating in regulated industries such as financial services and healthcare, reliable communication is not just a necessity but a legal requirement.
Bidvest Data's configurable failover options allow businesses to design their communication strategy based on their unique operational frameworks. Here's how it typically works:
Different industries can leverage configurable failover options to address specific transactional communication needs:
Banks and financial institutions utilize WhatsApp for sending transaction alerts and confirmations while relying on SMS as a failover option to ensure customers receive essential updates.
Healthcare providers can use WhatsApp for appointment reminders, with email or SMS stepping in during downtimes to ensure patients never miss vital notifications.
Monitoring the effectiveness of configurable failover options involves tracking various key performance indicators (KPIs). These metrics help businesses understand the robustness of their transactional communication strategies:
Bidvest Data's solutions empower enterprises to streamline their transactional communications through enhanced configurable failover options. By ensuring reliable WhatsApp transactional messaging, organizations can foster stronger relationships with their customers, translate engagement into loyalty, and mitigate risks associated with message failures.
Explore how our failover options can enhance your WhatsApp transactional communication. Join the ranks of successful South African enterprises that trust Bidvest Data for reliable messaging solutions.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.