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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore how configurable failover options can enhance SMS campaigns for enterprises, ensuring reliability and improved delivery rates with essential implementation strategies.
In today’s fast-paced digital landscape, ensuring uninterrupted communication during SMS campaigns is crucial for enterprises. Configurable failover options enable organizations to maintain message delivery consistency, improve customer engagement, and ensure operational efficiency. This comprehensive guide explores how configurable failover options work, their importance in SMS campaigns, and best practices for implementation tailored for medium and large businesses across South Africa.
Configurable failover options refer to the protocols and mechanisms established to redirect messages through alternative channels or routes in the event of failures or delivery issues. This capability is essential for enterprises that rely on SMS for critical communication, such as transactional alerts, marketing campaigns, and customer notifications.
The architecture of configurable failover options typically involves the integration of multiple SMS gateways, each capable of processing message requests. In the event of a failure in the primary gateway or a breach in performance thresholds, the system automatically reroutes message traffic to secondary or tertiary gateways. Key components include:
Essentially, the failover mechanism is designed to continuously monitor the performance of each SMS gateway to determine which channels are functioning optimally.
To successfully implement configurable failover options for SMS campaigns, enterprises should follow these steps:
Various industries can benefit significantly from utilizing configurable failover options for SMS campaigns. Here are some examples:
Banks and financial institutions use SMS for transaction alerts, fraud notifications, and account updates. Configurable failover ensures clients receive critical alerts without delays.
Healthcare providers send appointment reminders and essential health communications. With failover options, patient communication remains uninterrupted.
Enterprises should adopt the following best practices when configuring failover options:
In conclusion, implementing configurable failover options for SMS campaigns is vital for enterprises aiming to optimize their communication strategies. The ability to adaptively route messages ensures that critical information reaches customers without disruption, reinforcing customer trust and improving overall engagement. As South African businesses increasingly rely on SMS for communication, adopting robust failover solutions is not just a competitive advantage; it’s a necessity for operational success.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.