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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore compliance standards governing email communications in South Africa, including POPIA, GDPR, and ECT Act. Gain insights into best practices, consequences of non-compliance, and the role of technology in ensuring adherence.
In an increasingly regulated digital landscape, enterprises must prioritize compliance in their email communications to protect customer data, build trust, and ensure legal adherence. This comprehensive guide explores the critical compliance standards that govern email communications in South Africa, enabling companies to implement robust practices that align with industry regulations and best practices.
Email communications are central to business operations, especially in data-sensitive sectors such as finance, healthcare, and government. Adhering to compliance standards is vital not just for legal reasons, but also for reinforcing customer trust and safeguarding sensitive information.
South African enterprises must navigate various compliance frameworks that influence email communication practices. The following standards are paramount:
To ensure compliance with the above standards, enterprises should take the following steps:
Failure to comply with email communication standards can result in significant consequences, including:
Modern technology plays a vital role in establishing compliance in email communication. Advancements include:
Technologies such as SPF, DKIM, and DMARC help enhance email security and authenticity, which is crucial for compliance.
DLP solutions monitor and protect sensitive data, ensuring compliance with privacy regulations during email exchanges.
Incorporating compliance as a core value within the company culture fosters accountability and awareness among employees. Organizations should encourage a proactive stance towards compliance by:
Understanding and implementing compliance standards in email communications is not just about adhering to legal regulations; it is about building trust with customers and safeguarding sensitive information. By embracing best practices, leveraging technology, and fostering a culture of compliance, enterprises can navigate the complexities of email communications and protect their operations in the long term.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about EMAIL
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.