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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover common issues faced by enterprises using WhatsApp for transactional communication and explore effective solutions to enhance delivery, formatting, and compliance.
In the digital age, WhatsApp has emerged as a crucial tool for transactional communication in enterprise settings, particularly within sectors like financial services, healthcare, and logistics. However, as organizations increasingly rely on this platform for customer interactions, they may encounter various challenges. In this comprehensive guide, we explore the common issues businesses face when implementing WhatsApp transactional communication and provide practical solutions to enhance efficiency, improve customer satisfaction, and ensure compliance.
Transactional communication through WhatsApp refers to messages that fulfill a specific purpose, such as account updates, delivery notifications, payment confirmations, and customer support. For enterprises, this channel offers the potential for real-time customer engagement and streamlined communication, but challenges can arise that hinder its effectiveness.
Ensuring that transactional messages are successfully delivered and received is essential for maintaining customer trust and satisfaction. With high volumes of messages being exchanged, it is critical to address common issues promptly to prevent lapses in communication.
One of the most prevalent issues enterprises face is message delivery failure, which can occur due to:
Messages that are poorly formatted or contain unsupported media types can lead to negative customer experiences. Common formatting issues include:
As businesses communicate sensitive information, adherence to regulations such as the Protection of Personal Information Act (POPIA) in South Africa becomes paramount. Non-compliance may lead to:
To minimize message delivery failures, it is essential to maintain an updated contact database. Establish regular processes for verifying phone numbers and removing inactive contacts. This will help ensure that messages reach the intended recipients.
Ensure all messages are crafted for clarity and engagement. Utilize bullet points, emojis, and concise text to enhance readability. Test supported media types to confirm they display correctly before sending.
Develop and enforce strict data handling protocols in alignment with POPIA and other regulations. Incorporate privacy awareness during customer interactions and ensure that all sent messages comply with legal requirements.
By addressing these common issues with effective solutions, enterprises can optimize their WhatsApp transactional communication. Enhancements in message delivery, formatting, and compliance can lead to improved customer satisfaction and operational efficiencies. Partnering with a trusted communication provider like Bidvest Data can further streamline your processes and ensure a hassle-free implementation tailored to your specific needs.
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Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.