Knowledge Hub
Sharing insights & actionable advice


Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover common issues with email services and reporting affecting South African enterprises. Learn actionable strategies to enhance deliverability, security, and reporting accuracy.
Email remains a cornerstone of communication for enterprises across South Africa, serving as an essential tool for business operations, marketing, and client engagement. However, various issues can impact the effectiveness of email services, leading to operational inefficiencies and compliance risks. In this comprehensive guide, we will explore the most common issues associated with email services and reporting, providing actionable insights for IT decision-makers and compliance officers in enterprise environments.
Reliable email services are vital for maintaining robust communication channels within organizations as well as with customers and stakeholders. Issues in email delivery or reporting can lead to miscommunication, delays, and potential data breaches, thus emphasizing the need for reliable and efficient email solutions.
One of the most pressing issues is email deliverability, which refers to the percentage of emails that successfully arrive in the intended recipient's inbox. Factors that contribute to deliverability problems include:
With increasing cyber threats, security vulnerabilities are a significant concern. Common issues include:
Tracking email performance is critical for evaluating the effectiveness of communication strategies. Common issues related to reporting include:
Addressing these common issues requires a proactive approach, focusing on best practices for email management:
As email technologies continue to evolve, consider the following emerging trends:
Understanding and addressing common issues with email services is essential for ensuring seamless communication and maintaining compliance standards within South African enterprises. By implementing best practices and staying abreast of industry trends, businesses can optimize their email strategies for improved engagement and security.
Get started today and see immediate results
Get answers to common questions about EMAIL
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience

We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.

PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.

Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.

Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.

Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.

Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.