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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the common issues faced during eCommerce payment gateway integration and discover practical solutions to enhance customer experience and ensure compliance.
Integrating a payment gateway is a critical step for any eCommerce business aiming to facilitate online transactions seamlessly. However, enterprises often encounter various challenges during this integration process that can impact user experience, affect sales, and even lead to compliance issues. In this comprehensive guide, we delve into common issues faced during eCommerce payment gateway integration, exploring their causes, effects, and practical solutions tailored for medium to large South African businesses.
A payment gateway serves as a bridge between a customer’s bank and the merchant's account, ensuring secure transactions. Its integration into an eCommerce platform involves setting up a payments infrastructure that handles processes such as transaction authorizations, refunds, and chargebacks.With the increasing reliance on digital commerce, understanding potential integration issues is critical for IT decision-makers, compliance officers, and operational heads.
Often, payment gateways are built to work seamlessly with specific eCommerce platforms. If a business utilizes a custom-built website or a less common platform, integration may present challenges, such as:
With sensitive customer data being transmitted during transactions, ensuring compliance with security standards is paramount:
A complicated payment process may deter customers from completing transactions. Potential user experience issues include:
Transaction failures can arise from various issues, leading to frustrated customers. Common causes include:
Before selecting a payment gateway, enterprises should thoroughly research available options to ensure compatibility with their existing systems. Consider factors such as:
To ensure compliance and secure transactions, businesses should:
Enhancing user experience can significantly impact conversion rates. Strategies include:
To minimize transaction failures and improve customer satisfaction, businesses should:
Integrating a payment gateway into an eCommerce platform is a complex but essential component for enabling successful online transactions. By being aware of common integration issues and understanding how to address them, South African businesses can enhance their payment processes, ensuring a secure, user-friendly, and compliant environment for their customers.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience

Bidvest Data manages and continuously expand our own API where our customers would integrate and utilize our omnichannel services. We also provide integration services as part of creating digital workflows where our customers have publicly exposed APIs providing access to internal data and services.

Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.

Bidvest Data provides end to end complex WhatsApp for business solutions driven through API integrations. This includes all WhatsApp template sending, self help services, with view and request statements services, make payments, and chat to live agents.

Provides pre-defined menu driven structured conversation, generative AI with natural language processing, and seamless transition to live agent chat support for a unique customer experience across various messaging platforms.