Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
As the competitive landscape in South Africa becomes increasingly complex, businesses are prioritizing efficiencies in their operations. Business process automation (BPA) presents an opportunity for enterprises to enhance productivity, reduce costs, and significantly improve return on investment (ROI). This guide elucidates the processes involved in calculating BPA ROI, showcases successful case studies, and provides strategic tips for implementation within your organization.Understanding Business Process AutomationBusiness process automation involves the use of technology to execute repetitive tasks or processes in a business function where manual effort can be replaced. This automation can streamline processes across various departments including finance, HR, and customer service. The objectives of automating a business process typically include:Enhancing operational efficiency and speedReducing errors and improving accuracyLowering operational costsImproving compliance and risk managementBoosting employee satisfaction by enabling focus on higher-value tasksCalculating the ROI of Business Process AutomationTo accurately assess the ROI of business process automation, organizations must gather data on both the costs associated with implementation and the benefits derived post-automation. Here's a step-by-step method to calculate ROI:Steps to Calculate BPA ROIIdentify Automation Costs: Include software purchases, training expenses, maintenance costs, and potential downtime during the implementation phase.Measure Time Savings: Assess the time saved by employees due to automation and convert this into a monetary value based on employee salaries.Calculate Error Reduction Costs: Gain insights into savings from reduced errors in processes, such as fewer corrections and rework costs.Evaluate Enhanced Productivity: Determine the increased productivity levels within teams and departments by completing tasks in a shorter time.Calculate Total Benefits: The total benefits estimated should be comparative to the automation costs calculated earlier.Apply the ROI Formula: ROI = ((Total Benefits - Total Costs) / Total Costs) x 100% to express as a percentage.
As the competitive landscape in South Africa becomes increasingly complex, businesses are prioritizing efficiencies in their operations. Business process automation (BPA) presents an opportunity for enterprises to enhance productivity, reduce costs, and significantly improve return on investment (ROI). This guide elucidates the processes involved in calculating BPA ROI, showcases successful case studies, and provides strategic tips for implementation within your organization.
Business process automation involves the use of technology to execute repetitive tasks or processes in a business function where manual effort can be replaced. This automation can streamline processes across various departments including finance, HR, and customer service. The objectives of automating a business process typically include:
To accurately assess the ROI of business process automation, organizations must gather data on both the costs associated with implementation and the benefits derived post-automation. Here's a step-by-step method to calculate ROI:
Get started today and see immediate results
Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford