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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore how zero-rated access in hosted communications revolutionizes enterprise connectivity in South Africa. Discover cost savings, improved productivity, and enhanced customer engagement.
In the dynamic landscape of enterprise communications, service providers and organizations are continually seeking solutions that enhance operational efficiency while reducing costs. Zero-rated access in hosted communications presents a pivotal opportunity for South African businesses to improve their communication strategies. This comprehensive guide explores the numerous benefits that zero-rated access offers to enhance connectivity, reduce expenses, and drive productivity across various sectors, including financial services, healthcare, telecommunications, and government.
Zero-rated access refers to internet data traffic that service providers do not charge users for, leading to specific communication services being exempt from data costs. For hosted communication platforms, such as Bidvest Data’s solutions, this means that enterprises can leverage applications like VoIP, video conferencing, and messaging without incurring data charges, thereby facilitating unrestricted access to essential communication tools.
South African enterprises can benefit significantly from zero-rated access to hosted communications. Here are some key advantages:
Zero-rated access is implemented through partnerships between organizations and internet service providers (ISPs). These agreements allow designated applications to be used without consuming the user’s data allotment. Typically, hosted communications platforms apply this concept by maintaining traffic exemption for services like video conferencing, on-demand training modules, and customer service chats.
Zero-rated access in hosted communications can be tailored to fit the specific needs of various industries:
Banks and financial institutions utilize zero-rated access for client communication via secure messaging platforms and video calls, enhancing customer service without additional expenses.
Healthcare providers offer remote consultations and telehealth services without data concerns, making it easier for patients to access necessary medical advice.
In today’s customer-centric environment, businesses need to facilitate communication without barriers. Zero-rated access enables organizations to interact with customers through various platforms such as chatbots, SMS, and email without risking extra charges. This not only leads to higher customer satisfaction but also promotes brand loyalty and engagement.
To validate the effectiveness of zero-rated access, enterprises should establish metrics to measure returns on investment (ROI). Key performance indicators may include:
As digital communication continues to evolve, zero-rated access in hosted communications provides a compelling opportunity for South African enterprises to optimize their communication strategies, enhance productivity, and significantly reduce overhead costs. Leveraging this innovative approach not only facilitates efficiency but also paves the way for improved customer engagement facilitated by seamless connectivity.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data manages and continuously expand our own API where our customers would integrate and utilize our omnichannel services. We also provide integration services as part of creating digital workflows where our customers have publicly exposed APIs providing access to internal data and services.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Bidvest Data provides end to end complex WhatsApp for business solutions driven through API integrations. This includes all WhatsApp template sending, self help services, with view and request statements services, make payments, and chat to live agents.
Provides pre-defined menu driven structured conversation, generative AI with natural language processing, and seamless transition to live agent chat support for a unique customer experience across various messaging platforms.