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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how automating WhatsApp self-help can transform enterprise communication. Explore efficiency gains, improved customer experience, and compliance essentials for South African businesses.
In an era where digital communication dominates, the automation of self-help services on platforms like WhatsApp presents a groundbreaking opportunity for enterprises. Automating WhatsApp self-help capabilities not only streamlines customer service operations but also enhances user experience while ensuring compliance with communication regulations. In this comprehensive guide, we delve into the multifaceted benefits of automating WhatsApp self-help for medium to large businesses in sectors such as financial services, healthcare, logistics, and telecommunications.
WhatsApp has emerged as a preferred communication channel among customers, offering a user-friendly interface that facilitates quick interactions. By integrating automated self-help capabilities, businesses can engage users with immediate responses, reduce resolution times, and optimize resource allocation, all while maintaining a human touch.
WhatsApp self-help automation refers to the implementation of AI-driven chatbots and automated responses that guide users through common inquiries and problems. This technology allows businesses to manage customer requests effectively while providing instant and relevant information.
Implementing self-help automation on WhatsApp can significantly transform enterprise communication and operational efficiency. Below are several critical benefits:
Automated platforms can capture valuable data on customer interactions, preferences, and common issues. This data can be leveraged to optimize services, improve design and personalize the customer journey.
For enterprises in regulated industries, automating WhatsApp self-help must align with compliance frameworks such as the Protection of Personal Information Act (POPIA) in South Africa. Implementing best practices around data handling and privacy is crucial:
Various industries are successfully utilizing automated WhatsApp self-help solutions:
Banks and insurance companies utilize automated self-help to streamline queries regarding account balances, transaction statuses, and document submissions.
Medical practices leverage automation for appointment bookings, prescription refills, and patient inquiries, enhancing patient engagement and operational efficiency.
To fully harness the benefits of WhatsApp self-help automation, enterprises should define clear metrics to gauge the success of their implementation:
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.