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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the benefits and best practices of automating survey generation post-transaction. Learn how Bidvest Data can enhance your customer feedback mechanisms efficiently.
As organizations strive for excellence in customer engagement and service delivery, transactional surveys have emerged as vital tools to gather real-time feedback. Automation in transactional survey generation revolutionizes how businesses collect insights after interactions with customers, enabling them to enhance their offerings strategically. In this comprehensive guide, we explore the intricacies of implementing automated transactional survey generation in South African enterprises, emphasizing its benefits and operational considerations.
Transactional surveys are feedback mechanisms sent to customers following specific interactions, such as a purchase, service request, or customer support engagement. Unlike traditional surveys, which may garner responses at arbitrary times, transactional surveys focus on capturing immediate sentiments—allowing businesses to understand the customer experience in real-time.
Automation streamlines the entire process of generating and distributing transactional surveys, allowing organizations to enhance responsiveness while minimizing manual intervention. With automation, businesses can trigger surveys based on specific events or metrics, ensuring a more timely and relevant outreach effort.
Automated survey systems can integrate with existing Customer Relationship Management (CRM) tools, ensuring that feedback is collected efficiently and aggregated in real-time for analysis.
Utilizing automation for transactional survey generation offers a wealth of advantages to enterprises, including:
To maximize the effectiveness of automated transactional survey generation, it is crucial to consider the following best practices:
In South Africa, compliance with the Protection of Personal Information Act (POPIA) is essential when conducting surveys that gather personal data. Businesses must ensure:
Numerous enterprises across sectors like finance and healthcare have successfully integrated automated transactional surveys into their processes:
Increased customer satisfaction ratings from 78% to 92% after implementing automated follow-up surveys post-interaction.
Utilized automated surveys to monitor patient satisfaction, leading to a 30% decrease in complaint resolution time.
Investing in automated transactional survey generation holds the potential to significantly transform how South African businesses gather and utilize customer feedback. By prioritizing automation, enterprises can enhance their service delivery, foster stronger customer relationships, and ensure they remain competitive in an increasingly data-driven landscape.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
