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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how automated communication workflows enhance efficiency and customer engagement in businesses. Explore implementation strategies, industry applications, and performance measurement techniques.
In the fast-paced world of enterprise business communication, efficiency and effectiveness are paramount. Automated communication workflows serve as a game-changing solution for businesses looking to streamline operations, enhance customer engagement, and ensure compliance with regulatory requirements. This comprehensive guide explores the intricacies of automated communication workflows, providing IT decision-makers, procurement managers, and operational heads with the essential insights necessary to implement these systems successfully.
At its core, an automated communication workflow is a series of predefined actions that facilitate communication without the need for manual intervention. By integrating various communication channels—such as SMS, email, WhatsApp, and more—businesses can ensure timely and consistent messages to customers, partners, and internal stakeholders.
Automated workflows consist of several components that work in concert to ensure that messages are delivered effectively and efficiently:
Workflows begin with trigger points—specific events that prompt automation. These can include customer actions like signing up for a service, making a purchase, or abandoning a cart.
Employ customizable message templates to ensure content aligns with brand guidelines while allowing personalization based on customer data.
Delivering messages via multiple channels ensures that the communication reaches customers where they are most active, be it SMS, email, or social media.
Automated communication workflows can be tailored for various industries, giving enterprises the capability to address sector-specific challenges:
Ensure timely notifications for transactions, fraud alerts, and account updates while remaining compliant with financial regulations.
Automate appointment reminders, test result notifications, and prescription refills to improve patient engagement while maintaining confidentiality.
Successful implementation of automated communication workflows requires careful planning and adherence to best practices:
Regularly analyze key metrics to determine the effectiveness of your automated communication workflows, making adjustments as needed:
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Get answers to common questions about Transactional Communication
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
