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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore how API integration for WhatsApp Business can enhance live chat support for enterprises. Discover the benefits, implementation steps, and industry applications.
As enterprises increasingly adopt WhatsApp Business for customer interaction, integrating it with existing systems through API becomes essential. This guide explores how API integration enhances live chat support, enabling businesses to optimize communication workflows, provide instant responses, and create a seamless experience for their customers.
API integration allows enterprises to connect their existing customer support systems, such as CRM and help desk software, with WhatsApp Business. This integration empowers organizations to leverage the ubiquitous messaging platform while maintaining efficiency in their customer service operations.
The integration process involves connecting WhatsApp Business API with your existing CRM or customer support platform. Once integrated, messages can be routed automatically to the relevant teams, ensuring that queries are addressed swiftly and efficiently.
Different industries utilize WhatsApp for customer interactions, each with unique requirements for live chat support integration. Here are some examples:
E-commerce businesses leverage WhatsApp for order inquiries, payment confirmations, and product support, reducing cart abandonment and enhancing customer satisfaction.
Healthcare providers utilize WhatsApp for appointment scheduling, patient reminders, and health information queries, ensuring timely communication with patients.
Effective integration requires adherence to several best practices to ensure optimal functionality and compliance:
Enterprises should establish metrics to evaluate the effectiveness of their WhatsApp API integration. Key performance indicators may include:
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Get answers to common questions about Transactional Communication