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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover effective alternatives to transactional SMS for enterprise communication. Explore email, WhatsApp, push notifications, and in-app messaging to enhance engagement and reduce costs.
In the fast-paced world of enterprise communication, businesses are increasingly looking beyond transactional SMS to diversify their messaging channels. This post provides an in-depth exploration of effective alternatives to transactional SMS for delivering vital notifications, updates, and customer engagement messages. We’ll evaluate the capabilities of various platforms and technologies that cater specifically to the needs of large corporations and organizations in South Africa.
Transactional SMS is a popular method for sending transactional alerts, reminders, and notifications to customers. While it serves an essential function, it has its limitations that enterprises should consider:
To overcome the limitations of transactional SMS, enterprises in South Africa can adopt various alternative messaging channels that allow for seamless communication and superior interactivity.
Email remains a powerful tool for transactional communication. Here are some key benefits for enterprises:
WhatsApp has emerged as a significant communication channel, especially in South Africa, for businesses aiming to reach customers where they frequently engage.
Mobile apps equipped with push notifications offer another viable alternative:
For businesses with existing mobile applications, in-app messaging is an effective option to communicate critical updates:
To maximize the effectiveness of customer communications, enterprises should consider adopting a multichannel strategy. By combining transactional SMS with alternative channels like email, WhatsApp, and push notifications, organizations can create a cohesive messaging strategy that enhances engagement while reducing costs. Key considerations include:
While transactional SMS remains a viable option for enterprise communications, the landscape is evolving. By exploring and implementing alternative options such as email, WhatsApp Business, push notifications, and in-app messaging, enterprises can enhance their customer experiences and improve engagement. Bidvest Data offers extensive solutions to assist businesses in seamlessly integrating these communication channels, maximizing operational efficiency and customer satisfaction.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
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Get answers to common questions about Transactional Communication